Please familiarise yourself with our booking terms and conditions below
Booking terms and conditions
- Unless stated otherwise in writing, bookings with a total value of less than R2500.00, full payment is required at the time of booking, all other bookings require a 35% Deposit to secure a booking*
- Balance is to be paid on day of departure – Payment can be made via EFT or Credit Card on arrival.***
- Services cancelled by the client up to 60 days prior to the trip commencement will be eligible for a full refund on of monies paid**
- Services cancelled by the client less than 60 days prior to commencement, will be refunded subject to a 25% cancelation fee**
- Services cancelled by the client between 59 and 14 days prior to commencement, will be refunded subject to a 50% cancelation fee**
- Services cancelled by the client less than 14 days prior to departure will result in all payments being forfeited. Bookings can however be transferred to another person at no charge.
- In the event that the company cancels the service at any point prior to commencement, a full refund will be made, subject to provisions of clause 8 below.
- If the service cannot be provided due to external extenuating circumstances (including Covid-19 related travel restrictions/lockdowns) a credit note to the full value of what the client has paid will be issued, to allow the booking of alternate dates or an alternate product. Credit notes not redeemed after 12 months of the date of issue can be converted to a full cash refund
- Fees paid to the company, unless stated otherwise, do not include travel insurance.
*Does not include flights. If flights are included as part of a service package, full payment for the flights is required at the time of booking, over and above a booking deposit not exceeding 35% of the total value of the booking. Flight costs will be noted as a separate line item on invoices. E-tickets will be issued within 48 hours of a confirmed payment being received.
**Refunds or rescheduling of flights offered as part of a service package are subject to the specific airlines T&Cs, to be confirmed in writing at the the time of booking.
*** Does not apply to 6 month payment plans