Please familiarise yourself with our booking terms and conditions below

Booking terms and conditions

  1. Unless stated otherwise, bookings with a per person value less than R4000.00 will require full payment upfront.
  2. All other bookings will require an EFT deposit payment of no less than 50% of the total price of the booking, or R2000.00 (whichever is greater). Payments made by credit card will always be for the full amount.
  3. The full balance will be due 14 days prior to the departure of your trip. A representative from the company will send you a payment reminder.
  4. Trips or tours cancelled by the client up to 60 days prior to the trip commencement will be eligible for a refund on fees paid, minus a 5% handling fee.
  5. Trips cancelled by the client less than 60 days prior to commencement, will be refunded subject to a 25% handling fee
  6. Trips cancelled by the client less than 14 days prior to departure will result in all payments being forfeited. Bookings can be transferred to another person at no charge.
  7. If the company is forced to cancel the tour at any point prior to commencement, a full refund will be made. 
  8. If the tour or experience cannot proceed due to external extenuating circumstances  (including Covid-19 related travel restrictions), alternative dates will be made available within a 12-month window
  9. If alternative dates cannot be secured a credit note will be issued which can be redeemed against any other AdvLog (pty) Ltd experience. If the credit note is not redeemed within 12-months, the client may request a full refund without any handling fees being charged.
  10. Fees paid to AdvLog (Pty) Ltd, unless stated otherwise, do not include travel insurance. We highly recommend you take out your own travel insurance.